Maintenance Checklist
Troubleshooting guide for maintenance requests: (Refer below prior to lodging a request)
No Power:
Have you contacted the power supply company and arranged for the connection when you moved in?
Contact the power supply company; is there a fault in the street? Can you see if the neighbours have power?
In a unit, check with your neighbours, it may be a body corporate issue and they need to be contacted.
Have you checked the fuse box? There may be an overload and the safety switch has been activated and needs re-setting.
Have you recently installed a new appliance? This may be overloading the system, when turned on in connection with other appliances.
Turn off & disconnect all electrical appliances, re-set the safety switch, if the safety switch trips or blows again, contact our office immediately.
If all functioning with no appliance connected, it is likely that an appliance may be faulty. After re-setting the safety switch, plug in each appliance one by one. If the switch trips during this process, then the appliance may be faulty.
Please note that if an electrician attends and the fault is located at your appliance, you will be charged the call out fee.
If the power outage is caused by the supplier, and an electrician attends at your request, you will be charged the call out fee.
No Hot Water:
Is it gas or electric?
Have you arranged the connection of the electricity and/or gas supply?
If a property has been vacant for quite some time, it may take up to 24 hours for the water to be heated to the correct temperature when moving in.
ELECTRIC – Has the water to the property been turned off at the mains during the last 24 hours?
Has the water been turned off at the unit by mistake?
Have you checked the fuse box?
Has the fuse been turned off by mistake?
Have you checked the hot water system itself?
There is generally an overflow pipe on the side of the unit, carefully pull the lever until a flow of water comes out of the pipe. There may be a small blockage and this may reset once cleared.
GAS - Have you checked the pilot light has gone out?
Have you run out of gas?
Is the cylinder/s empty?
You may need to contact the supplier to arrange a re-fill.
Stove Elements Not Working:
Have you checked the connections to ensure they are not lose or dirty?
Sometimes simply removing the elements and cleaning them can fix the problem.
Kitchen/Bathroom Sink or Toilet Blocked:
If the concern is that the water is taking a long time to drain from your sink; have you tried draino?
Have you tried cleaning and clearing old hairs/soap from the waste and ubend – unscrew the pipe under the sink (where possible) remove blockage and re-screw pipe.
Pouring boiling water down the drain should clear the remainder.
Do not put oil into the drain as this will clog the pipes when cooled.
If you are suffering from a major blockage with sewage overflow – contact the office or after hours number immediately.
Phone or Internet Issues:
All problems related to the phone/internet and or line should be directed to your supplier.
Dripping / Leaking Taps:
Are the taps turned off correctly, especially by children?
Is it a slow drip or steady stream. If it is a slow drip please call our office during business hours.
If it is leaking badly please turn the water off at the main and contact our office.
Sliding Doors:
Have you checked to ensure that there are no objects obstructing the track/s. The track should be kept clear or dirt and items. If they are stiff a simple lubricant may be required.
Door Locks:
If doors are locking on their own, check if the button is stuck on lock position. Some locks have a dent on the button, which can be pushed in and turned anti-clockwise to release the button.
Ceiling Fans:
Makes a funny noise – generally the bearing causes this noise when it is out of balance. Make sure that you do not hang anything off a fan or the blades.
Ensure the blades are cleaned on a regular basis to avoid dust building up and getting in to the bearings.
Only works on one or two speeds or there is a burning smell? Turn off & keep turned off immediately and advise the office.
TV Reception:
Have you checked the aerial is plugged in? Is the plug on your lead is in good condition and not faulty?
Do you have an external aerial which may have moved in strong winds?
Do you have a booster attached at the aerial inside or outside?
Water Tank Pump Not Working:
Is the power connected and turned on?
Have you referred to the manual for instructions on troubleshooting?
Is there enough water in the tank?
Do you need to switch the tank over to town water?
A/C Not Working (NRAS ONLY):
Often split systems have a power switch near the external box. Is the external switch turned on?
Have you cleaned the filters?
Have you checked/replaced the batteries in the remote control?
Have you checked the external pipe to ensure there is no visible blockage? Mud wasps like to build their homes in these pipes.
Dishwasher Not Working: (NRAS ONLY)
Is the power connected and turned on?
Have you referred to the manual for instructions on troubleshooting?
Is the filter clean?
Electric Garage Door: (NRAS ONLY)
Is the power connected and turned on?
Have you referred to the manual for instructions on troubleshooting?
Have you checked/replaced the batteries in the remote control?
Windows:
How did this occur? If break and enter is suspected please contact police.
If this was caused by your or your guest you are responsible for repairing it.
Is this a safety issue? Will someone be hurt or is this a security problem if left?
If so contact the office.
Smoke Alarms:
Have you changed the battery. If an alarm is beeping and there is no apparent reason the battery may be going flat. It is up to the tenant to change the battery.
Report other matters to the office.
Lost keys or Locked out:
Business Hours: the office set may be collected for you to have a set cut. These keys must be returned by 4pm the same day.
After hours, Weekends and Holidays: You will need to contact a locksmith for assistance. All costs incurred are to be paid for by the tenant.